Your previous recovery codes become invalid once new codes are generated. If you generate new codes, remember to save them. We recommend saving the codes in a password management app, such as 1Password. If you're not able to use your phone, you can use a recovery code to log in. Head back to Your Profile > Authentication to disable 2FA, change the primary method you use to authenticate, change your backup number, or view your recovery codes.Īdministrators can require 2FA use at Manage > Company > Authentication> Two-Factor Authentication. Note: If you arent able to verify the code. If you lose your mobile device, you can use a recovery code instead of a generated 6-digit code to sign in. Zoom will display a list of recovery codes. Enter the 6-digit code, then click Verify. You can opt to Skip this step if you do not have a text-enabled number to enter, but we highly recommend you add a backup number here in case you were to lose access to your authenticator app or device.Ĭlick Next Step to verify your backup number. The 2FA app will generate a 6-digit, one-time code. If you selected Text Message, enter your phone number to have a code texted to you.Įnter the 6-digit verification code generated by your authenticator app or that was texted to you, then click Next Step.Įnter a backup number to text in the next step if you chose an authenticator app or device. If you're using an authenticator app or device, you'll see a QR code to scan to add Help Scout. The QR code can be used with any authenticator app or device that generates 2FA codes, not just Google Authenticator or Authy! Text Message to have the codes texted to you. If you select that you will get a 6 digit TOTP vice 8 digit TOTP. There is an option to use 3rd party compatible QR codes. Authenticator App to use an authenticator app or device, or select The confusion comes in when you add the Authenticator App to your MS account.
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